2-1-1 is the number to call for assistance and resources related to the COVID-19 coronavirus. NC 2-1-1 is an information and referral service, operated by the United Way of North Carolina, where families and individuals can obtain free and confidential information on health and human service resources within their community 24 hours a day, seven days a week, 365 days a year. Resources are available in most languages.
Locally, the United Way of Lincoln County provides funding and support to bring 2-1-1 to local residents. “NC 2-1-1 is an important resource every day for families in our community who may experience a crisis such as food insecurity or unemployment. During times like this with the COVID 19 crisis, the needs of all North Carolinians will increase and I am proud 2-1-1 will be here to help,” said Kathy Vinzant, Executive Director of the United Way of Lincoln County.
Governor Roy Cooper agreed: “Services like NC 2-1-1 are critical during times of emergency. We need to make sure North Carolinians have access to the resources they need while we continue to work together to prevent the spread of COVID-19.”
NC 2-1-1 is available in all North Carolina counties. In addition to calling 2-1-1 on their phones, North Carolinians can text COVIDNC to 898211 to receive general information and updates about COVID-19. They can also sign up to get regular alerts on the rapidly evolving situation and North Carolina’s response. Individuals who have specific needs related to food, shelter, energy assistance, housing, parenting resources, health care, substance abuse treatment, as well as specific resources for older adults and for persons with disabilities should dial 2-1-1 or TTY 888-892-1162 for assistance. Due to expected high call volume, those wanting to stay updated on general developments with North Carolina’s response to the coronavirus crisis should sign up for 2-1-1’s text alerts by texting COVIDNC to 898211.
NC 2-1-1 cannot provide direct medical services, and COVID-19 can only be diagnosed by a health care professional. If you suspect you or someone you care for may have symptoms or have been exposed to the virus, you should contact your health care provider. If you do not have a provider, you can call your local health department for guidance.
To learn more about NC 2-1-1, visit nc211.org. For the most up-to-date information on COVID-19 in North Carolina, go to ncdhhs.gov/coronavirus.