Please keep in mind that customers are still responsible for paying for all usage. Customers should continue to make payments on their accounts to avoid accumulating large balances, even if they cannot pay in full. Since utility account balances will not be forgiven, only deferred, customers having trouble paying utility bills in full or on time are strongly urged to make incremental payments during this time. All customers are encouraged to use the online payment system, and online convenience fees are currently waived.
The City will have payment plans available for residents that are unable to pay their bills in full over the next 60 days and details about payment plan options will be released later. All city services are operating as regularly scheduled and city employees are taking precautions to protect themselves and the community.
Some reminders for all residents:
- Please do NOT flush wipes, paper towels or other items in toilets. Only flush toilet paper so our wastewater pipes and pumps do not become clogged.
- This Friday April 3rd is First Friday Recycling. Roll all blue recycling bins to the curb on Thursday evening for recycling collection on Friday morning.
- Do not call 9-1-1 unless it is an emergency; call the Communications Center at 704-735-8202 for non-emergency assistance.
Residents are reminded that this is a serious health crisis. The statewide Stay-at-Home order remains in effect until April 29th. Violating the Stay-At-Home order is a class-two misdemeanor. You must stay home except for your job, to get food, medicine or outdoor exercise, or to help others. The order also bans gatherings of 10 or more people and directs everyone to stay at least six feet away from each other.
City Parks and Trails are open, but bathrooms, playgrounds and sports courts are closed. Everyone should practice responsible social distancing while outdoors.
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