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home : state news : e-state news December 15, 2018

12/6/2018 12:01:00 AM
Better Business Bureau Offers Tips For Shopping At A Pop-Up Shop

BBB Southern Piedmont & Western NC
Press Release

CHARLOTTE, N.C. - “Pop-up” shops have long been part of the holiday retail landscape as landlords look to fill vacant retail space in downtown areas and suburban malls. Pop-ups are expected to increase this year as online retailers like Amazon and Facebook test out brick-and- mortar locations, and celebrities like Kanye West and Kylie Jenner jump on the pop-up bandwagon.

Every year, the Better Business Bureau receives hundreds of complaints about temporary retail locations, reporting everything from poor quality merchandise to difficulty obtaining refunds after temporary stores have closed their doors. Pop-up shops can be fun, but keep the following BBB tips in mind if you choose to buy from one of them:

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  • Research store headquarters. If you are interested in trying a new online merchant, ask the company for its physical location (address and phone number) so you can check its BBB Business Profile at
  • Know the return policy. Ask whether the store will be open after the holidays and whether it will accept returns when the season is over.
  • Shop around. Pop-ups often focus on unique or high-quality gifts that you may not find elsewhere, but some are simply mini versions of discount retailers, offering holiday-themed goods that may be available for less at a traditional retailer.
  • Pay attention to quality. Occasionally, pop-ups sell counterfeit products, so be cautious when purchasing designer goods or that latest “must-have” gift. If the prices are dramatically lower than regular retail stores, that might be a red flag.
  • Know the terms of any product or service guarantees. If you are purchasing anything with a manufacturer’s warranty, ask how you will be able to get the product serviced if needed.
  • Guard your personal information. For smaller items, consider paying in cash so you don’t have to share any personal information. For larger items, paying
  • with a credit card can provide additional protections if there are problems and the retailer disappears. Be sure to save your receipt!
  • Consider whether the gift is for a hard-to-please recipient. If you are planning a gift for someone who might need or want to return it, consider buying from a retailer with a long-standing business, strong reputation and well- established return policy, instead of a pop-up shop.

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